Send it back
Start inside the order
A return runs through the order on our product listing, where the store that fulfils it can authorise the label and the refund. That is the fastest path and the only one that can see your payment.
Keep the packaging until the matter is settled — resin holds travel well, but a privacy screen roll is awkward to re-pack once the sleeve is cut.
Missing parts are not returns
A short count of bolts or one absent strap is a parts claim, not a return. Ask for the part and the set stays on your wall; sending thirty two holds back because two weld nuts are missing costs you three weeks.
Damage in transit is a separate claim and wants photographs taken before anything is unpacked further.
When the page was wrong
If a specification here sent you to the wrong set, write to us. We correct the page that week, and knowing which line misled you is how the next family avoids it.